This division encompasses the sales department and service department. It is staffed by well-qualified and highly-trained professionals in the fields of installation, application, and servicing scientific instruments. They continuously participate in training programs abroad and inside Sudan to update and develop their skills.

On the other hand, Shifak continuously organizes specialized training programs, seminars, and workshops for its customers in the fields of operation, application, and services.

Shifak provides warranties on all instruments supplied to customers, and it’s known for its excellent after-sale services and support to its customers in terms of warranties, regular maintenance, and availability of spare parts, accessories, and consumables. The company also keeps a good stock of chemicals and standards. It maintains a strong presence and participation in all relevant events and exhibitions in this field.